Terms of Service

2.1What TROTTR is

TROTTR is a technology platform that facilitates the discovery and booking of horse riding experiences. TROTTR provides a marketplace that connects Riders who wish to book equestrian sessions with Riding Schools that offer them. TROTTR enables Riders to search for local Riding Schools, view available Sessions, and make Bookings and payments through the Platform.

2.2What TROTTR is not

TROTTR is not a riding school, equestrian centre, or operator of any equestrian activity. TROTTR does not own horses, employ riding instructors, own or operate equestrian facilities, or deliver Sessions of any kind. TROTTR does not employ or engage Riding Schools or their staff. The relationship between a Riding School and its instructors, staff, and contractors is entirely independent of TROTTR.

2.3The contractual relationship between Rider and Riding School

When a Booking is made through the Platform, a direct contract is formed between the Rider and the Riding School for the provision of the relevant Session. TROTTR is not a party to that contract. TROTTR acts solely as a payment and booking intermediary. The Riding School is solely responsible for the delivery, quality, and safety of all Sessions.

2.4TROTTR does not endorse Riding Schools

The inclusion of a Riding School on the Platform does not constitute an endorsement, recommendation, or warranty by TROTTR as to the quality, safety, suitability, or fitness for purpose of that Riding School or any Session it offers. Riders are responsible for conducting their own due diligence before making a Booking.

2.5Unclaimed listings

The Platform may display listings for Riding Schools that have not registered an Account or claimed their listing. These Unclaimed School listings are generated from publicly available information. TROTTR does not represent that information in Unclaimed School listings is accurate or current. Such listings do not constitute a commercial relationship between TROTTR and the relevant Riding School.

3.1Agreement to Terms

By accessing the Platform, creating an Account, or making or receiving a Booking, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all Users, including Riders, Riding Schools, and visitors.

3.2Eligibility — Riders

To register as a Rider, you must be: (a) at least 18 years of age, or if under 18, acting with the full consent of your parent or legal guardian who accepts these Terms on your behalf; (b) capable of entering into a legally binding contract under the laws of England and Wales; and (c) not prohibited from using the Platform under any applicable law or regulation.

3.3Eligibility — Riding Schools

To register as a Riding School, you must: (a) be a legitimate equestrian business or operator with the legal authority to offer the Sessions you list; (b) hold all licences, permits, qualifications, and insurance required by applicable law to operate an equestrian business and provide the Sessions you offer; (c) be authorised to enter into binding commercial agreements; and (d) not be prohibited from using the Platform under any applicable law or regulation.

3.4Accuracy of information

You warrant that all information you provide to TROTTR, including information in your Account registration and school listing, is true, accurate, current, and complete. You agree to update your information promptly if it changes. TROTTR reserves the right to suspend or terminate Accounts based on inaccurate or misleading information.

4.1Account registration

To access most features of the Platform, you must register for an Account. You agree to provide accurate, current, and complete information during registration and to keep this information updated. Each individual or entity may only hold one Account unless TROTTR expressly permits otherwise in writing.

4.2Account security

You are responsible for maintaining the confidentiality of your Account login credentials. You must not share your login credentials with any third party. You are responsible for all activities that occur under your Account, whether or not authorised by you. You must notify TROTTR immediately at hello@trottr.co.uk if you become aware of any unauthorised use of your Account or any security breach.

4.3TROTTR's right to refuse registration

TROTTR reserves the right to refuse registration, suspend, or terminate any Account at its absolute discretion, including where TROTTR reasonably believes that the User has provided false information, violated these Terms, or poses a risk to the safety or integrity of the Platform or its Users.

4.4One account per entity

Riding Schools must register a single Account per legal entity. Creating multiple Accounts for the same business entity without TROTTR's prior written consent is prohibited and may result in termination of all associated Accounts.

5.1Searching and browsing

Riders may browse and search the Platform for Riding Schools and Sessions. TROTTR does not guarantee that any specific School or Session will be available at any particular time. Search results and school rankings may be influenced by various factors including geographic proximity, availability, subscription tier, and TROTTR's editorial decisions.

5.2Making a Booking

By completing the booking process and submitting payment, the Rider makes a legally binding offer to purchase the selected Session from the Riding School at the stated Session Price. A Booking is confirmed when the Rider receives a confirmation notification from TROTTR. TROTTR reserves the right to cancel a Booking where payment fails or where technical errors have affected the booking process.

5.3Rider responsibilities

The Rider is responsible for: (a) ensuring they are physically fit and medically able to participate in the selected Session; (b) disclosing any relevant medical conditions, disabilities, weight considerations, or other factors to the Riding School before the Session; (c) arriving at the Riding School at the agreed time; (d) following all safety instructions given by the Riding School and its instructors; (e) wearing appropriate clothing and safety equipment as directed by the Riding School; and (f) behaving appropriately at all times at the Riding School's premises.

5.4Physical risk acknowledgment

The Rider acknowledges and accepts that horse riding is a physical activity that carries inherent risks, including the risk of serious injury or death. The Rider participates in all Sessions at their own risk. TROTTR's liability in connection with any injury sustained during a Session is limited as set out in Clause 11 and Clause 21.

5.5Accuracy of personal information

Riders must provide accurate information about themselves, including weight, riding ability, and experience level, when requested by the Platform or the Riding School. Providing false information that results in an unsuitable Session allocation may expose the Rider to additional risk and may affect the Rider's ability to claim a refund.

5.6Reviews and ratings

Where the Platform allows Riders to leave reviews, Riders agree to provide honest, accurate, and fair reviews based on their genuine experience. Riders must not post defamatory, harassing, discriminatory, or false content. TROTTR reserves the right to remove reviews that violate these Terms.

6.1Listing obligations

Riding Schools agree to: (a) provide accurate, complete, and up-to-date information in their listing, including session types, pricing, availability, location, and instructor qualifications; (b) update their listing promptly whenever any information changes; (c) honour all Bookings confirmed through the Platform unless a cancellation occurs in accordance with Clause 8; and (d) not knowingly list Sessions they are unable or unqualified to deliver.

6.2Qualifications and licensing

Riding Schools warrant that they hold, and will maintain throughout their use of the Platform, all licences, permits, qualifications, public liability insurance, and employer's liability insurance required by applicable law to operate an equestrian business and deliver the Sessions they list. Riding Schools must provide evidence of relevant qualifications and insurance upon request by TROTTR. Failure to maintain required qualifications or insurance is grounds for immediate suspension from the Platform.

6.3Safety obligations

Riding Schools are solely responsible for: (a) conducting appropriate rider ability assessments before Sessions; (b) matching riders to horses of suitable temperament and ability; (c) providing and requiring appropriate safety equipment including riding helmets meeting current British Standards; (d) ensuring all horses used in Sessions are fit, healthy, and suitable for the type of Session; (e) maintaining all equipment, arenas, facilities, and grounds in a safe condition; (f) employing suitably qualified and experienced instructors; and (g) complying with all British Horse Society and applicable equestrian industry safety standards.

6.4Riding School's independent responsibility

The Riding School operates as an independent business and not as an employee, agent, or partner of TROTTR. The Riding School is solely responsible for the employment and management of its staff, the welfare of its horses, the maintenance of its premises, and the safe delivery of all Sessions. TROTTR has no responsibility for and no control over the day-to-day operations of any Riding School.

6.5Compliance with applicable law

Riding Schools must comply with all applicable laws and regulations, including but not limited to: the Employers' Liability (Compulsory Insurance) Act 1969; the Health and Safety at Work etc. Act 1974; the Occupiers' Liability Act 1957 and 1984; the Animals Act 1971; the Riding Establishments Acts 1964 and 1970; the Data Protection Act 2018 and UK GDPR; and all applicable local authority requirements.

6.6Riding Establishment licence

Where a Riding School is required by law to hold a Riding Establishment licence (as required under the Riding Establishments Acts 1964 and 1970 for schools that hire out horses for riding), the School warrants that it holds a current valid licence and will provide evidence of this upon request.

6.7British Horse Society accreditation

Where a Riding School claims BHS accreditation or approval in its listing, it warrants that such accreditation is current and valid. TROTTR may display BHS status as provided by the Riding School but does not independently verify BHS accreditation status. Any misrepresentation of BHS status is grounds for immediate termination.

7.1Payment processing

All payments for Bookings are processed through TROTTR's third-party payment processor (currently Stripe). By making a Booking, Riders authorise TROTTR to charge the applicable Session Price to their chosen payment method. TROTTR does not store card details — all card data is handled directly by Stripe in accordance with PCI DSS standards.

7.2Commission

TROTTR earns a Commission of 20% (twenty percent) of the Session Price on each Booking made by a New Client through the Platform. Commission is deducted automatically at the point of payment. The Riding School receives 80% of the Session Price for each such Booking. No Commission is charged on Bookings made by Existing Clients, as defined in Clause 9.

7.3Session Price — school's responsibility

Riding Schools are solely responsible for setting accurate Session Prices. Session Prices displayed on the Platform must reflect the Riding School's standard market rate for the relevant Session. Riding Schools must not inflate Session Prices on the Platform above their standard direct rate with the intent of recovering the Commission. Breach of this obligation is a material breach of these Terms and grounds for immediate termination.

7.4Price parity obligation

Riding Schools agree not to offer Sessions at a lower price through any direct booking channel (including their own website, social media, or verbal communication) than the price listed for the equivalent Session on the Platform. Price parity ensures a fair and trustworthy experience for Riders. Breach of this obligation is a material breach of these Terms.

7.5School payout

TROTTR will arrange payment of the Riding School's share of each Booking to the Riding School's designated bank account (connected via Stripe Connect) within the timeframe specified in the School's dashboard, subject to any applicable holding period imposed by Stripe. TROTTR reserves the right to withhold payouts where a Booking is subject to a dispute, chargeback, or refund request.

7.6Commission rate changes

TROTTR reserves the right to amend the Commission rate on giving Riding Schools not less than 30 days' written notice. Bookings confirmed before the effective date of any Commission change will be processed at the rate applicable at the time of Booking.

7.7Failed payments

If payment for a Booking fails or is reversed, TROTTR reserves the right to cancel the Booking and notify both the Rider and the Riding School. Where a Rider's payment fails after a Booking has been made, the Riding School is not obliged to honour the Booking unless and until payment is successfully processed.

7.8Currency

All prices on the Platform are displayed and charged in Pounds Sterling (GBP) unless otherwise stated. TROTTR is not responsible for currency conversion charges applied by a Rider's bank or payment provider.

8.1Rider cancellations — general principle

Cancellation and refund rights are subject to the individual cancellation policy set by each Riding School and displayed on their listing page at the time of Booking. Riders are responsible for reading and understanding the applicable cancellation policy before making a Booking. TROTTR's standard platform cancellation terms, set out below, apply where a Riding School has not specified a different policy.

8.2TROTTR standard cancellation terms — Riders

• Cancellation more than 48 hours before the Session: full refund of the Session Price less any non-refundable payment processing fees.
• Cancellation between 24 and 48 hours before the Session: 50% refund of the Session Price.
• Cancellation less than 24 hours before the Session: no refund, unless the Riding School agrees otherwise at its discretion.
• Non-attendance without prior cancellation (no-show): no refund.

8.3Riding School cancellations

If a Riding School cancels a confirmed Booking for any reason other than circumstances beyond its reasonable control (force majeure), the Rider is entitled to a full refund of the Session Price. The Riding School may be subject to a cancellation fee payable to TROTTR at TROTTR's discretion, reflecting the administrative cost of processing the cancellation. Repeated Riding School cancellations may result in suspension from the Platform.

8.4Cancellations due to weather

Outdoor Sessions, including hacks and trail rides, may be cancelled by the Riding School due to unsafe weather conditions. In such cases, the Riding School must offer the Rider: (a) a rebooking at no additional cost within 90 days; or (b) a full refund of the Session Price. The choice between rebooking and refund is at the Rider's election. TROTTR's Commission is not retained on Sessions cancelled due to weather where a full refund is issued.

8.5Cancellations due to horse welfare

Riding Schools may cancel or modify a Session on the day where a horse allocated to the Booking is, in the professional judgement of the Riding School, unfit or unsuitable to participate. In such cases the Riding School must make reasonable efforts to provide a substitute horse or session. Where this is not possible, a full refund will be issued. TROTTR does not second-guess the Riding School's judgement regarding horse welfare.

8.6Sessions cut short

Where a Session is cut short due to circumstances within the Riding School's control (excluding emergency situations, weather, or horse welfare concerns), the Rider may be entitled to a partial refund proportionate to the time not delivered. Such disputes are to be resolved in the first instance between the Rider and the Riding School. TROTTR may, at its discretion, assist in facilitating resolution.

8.7Refund processing

Refunds are processed via the original payment method. Processing times are subject to Stripe's standard refund processing periods, typically 5–10 business days. TROTTR will not issue cash refunds or refunds to alternative payment methods.

8.8Chargebacks

Riders must not initiate chargebacks with their bank or card provider without first attempting to resolve the matter with TROTTR through the dispute process in Clause 23. Where a Rider initiates a chargeback without cause, TROTTR reserves the right to suspend the Rider's Account pending investigation and to seek recovery of any funds lost as a result of an unwarranted chargeback.

9.1Definition and registration

A Rider is classified as an Existing Client of a specific Riding School where that Rider has created a TROTTR Account by following the personalised existing client onboarding link provided by that Riding School, or has been imported by the Riding School as an existing client through the CSV import facility in the school dashboard. The Existing Client status is specific to the Riding School through which the Rider joined and does not apply to Bookings made at any other Riding School on the Platform.

9.2Commission exemption for Existing Clients

No Commission is charged by TROTTR on Bookings made by an Existing Client at the specific Riding School with which they are registered as an Existing Client. This exemption is permanent and applies for the duration of the Rider's and School's use of the Platform, unless the Riding School's Account is terminated or the Rider's Existing Client status is otherwise revoked.

9.3New Client bookings by Existing Clients

Where an Existing Client of one Riding School makes a Booking at a different Riding School on the Platform, that Booking is treated as a New Client Booking for the second Riding School and the standard 20% Commission applies.

9.4Prohibition on artificial Existing Client registration

Riding Schools must not register individuals as Existing Clients where those individuals are in fact New Clients who discovered the Riding School through the Platform's search or listing functionality. Artificially classifying New Clients as Existing Clients to avoid Commission is a material breach of these Terms and constitutes fraud. TROTTR reserves the right to investigate suspicious Existing Client registration patterns and to recover any Commission avoided as a result of improper classification.

9.5Disputes over client classification

Where a dispute arises regarding whether a Rider should be classified as an Existing Client or a New Client, TROTTR's determination, made on the basis of the available evidence, shall be final and binding for the purposes of Commission calculation.

10.1Riding Schools' primary safety responsibility

Riding Schools are solely and exclusively responsible for all aspects of health and safety at their premises and during all Sessions, including but not limited to: the condition and temperament of horses; the qualification and supervision of instructors; the maintenance and safety of all equipment; the safety of all arenas, tracks, and facilities; the assessment of Rider ability and suitability; the provision and proper use of safety equipment; and compliance with all applicable health and safety legislation.

10.2The Health and Safety Dashboard — purpose

TROTTR provides a Health and Safety Dashboard as a tool to assist Riding Schools in maintaining structured digital records of their safety checks, horse welfare logs, rider assessments, incident reports, staff qualifications, and equipment maintenance records. The Dashboard is provided as a value-added service. It is not a substitute for the Riding School's own health and safety management systems and procedures.

10.3Riding School's responsibility for Dashboard entries

The Riding School is solely responsible for the accuracy, completeness, and timeliness of all entries made in the Health and Safety Dashboard. TROTTR does not verify, audit, or validate any information entered in the Dashboard. The presence of entries in the Dashboard does not constitute TROTTR's approval or certification of any Riding School's safety practices.

10.4Dashboard is not a safety certification

TROTTR makes no representation that use of the Health and Safety Dashboard constitutes compliance with any legal, regulatory, or industry safety requirement. Riding Schools must maintain their own safety management systems and must not rely on the Dashboard as their sole means of safety record-keeping. TROTTR accepts no responsibility for any injury, loss, or damage arising from a Riding School's failure to maintain adequate safety standards, whether or not records were entered in the Dashboard.

10.5Dashboard data and insurance

TROTTR may in the future use aggregated and anonymised data from the Health and Safety Dashboard to support conversations with insurance providers regarding equestrian industry risk. Any such use of data will be in anonymised and aggregated form only. TROTTR does not guarantee that use of the Dashboard will result in any improvement to a Riding School's insurance terms or premium. Any statement made by TROTTR regarding insurance potential is aspirational and does not constitute a guarantee, promise, or representation.

11.1Inherent risk

Horse riding is an inherently dangerous activity. The Rider acknowledges that participation in any equestrian Session carries risks of injury, serious harm, or death, including risks arising from the unpredictable behaviour of horses, the physical demands of riding, and the outdoor environment. These risks exist regardless of the level of care taken by the Riding School.

11.2Riding School's liability for injuries

The Riding School is the responsible party for any injury, loss, or damage suffered by a Rider during or arising from a Session. The Riding School's public liability insurance (see Clause 12) is the primary source of compensation for any such claim. TROTTR is not liable for injuries sustained during Sessions.

11.3TROTTR's exclusion of liability for Session injuries

TROTTR expressly excludes all liability for any personal injury, death, loss, or damage arising from or in connection with the delivery of any Session by a Riding School. TROTTR is not the operator of any equestrian activity and has no control over the conduct of Sessions, the behaviour of horses, or the actions of Riding School staff and instructors.

11.4Limitation where exclusion is not permitted

Nothing in these Terms excludes or limits TROTTR's liability for death or personal injury caused by TROTTR's own negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

11.5Rider's assumption of risk

By making a Booking, the Rider acknowledges that they are aware of and accept the inherent risks associated with horse riding. This acknowledgment does not affect the Rider's right to claim against a Riding School for negligence or breach of duty.

11.6Incident reporting

Any accident, injury, or incident that occurs during a Session must be reported to the Riding School at the time of occurrence. Riders should also report serious incidents to TROTTR at hello@trottr.co.uk. Riding Schools must maintain their own incident records and comply with all legal reporting obligations, including RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013) where applicable.

12.1Riding School insurance — mandatory requirement

As a condition of listing on the Platform, every Riding School must hold and maintain throughout its use of the Platform: (a) Public Liability insurance with a minimum limit of indemnity of £5,000,000 (five million pounds) per occurrence, covering all equestrian activities listed on the Platform; (b) Employer's Liability insurance as required by the Employers' Liability (Compulsory Insurance) Act 1969, where the School employs staff; and (c) any other insurance required by law or by relevant equestrian governing bodies.

12.2Evidence of insurance

Riding Schools must provide TROTTR with evidence of current insurance cover upon request and must notify TROTTR immediately if any required insurance policy lapses, is cancelled, or is materially amended. Failure to maintain required insurance is grounds for immediate suspension or termination from the Platform.

12.3TROTTR's insurance

TROTTR maintains appropriate insurance for its own activities as a technology platform and booking intermediary. TROTTR's insurance does not cover the activities of Riding Schools or injuries sustained during Sessions.

12.4Riders' personal insurance

Riders are advised to consider whether their own personal accident or sports participation insurance covers equestrian activities. TROTTR does not provide or arrange personal insurance for Riders.

13.1Parental consent

Where a Booking is made for a Rider under the age of 18, the Booking must be made by a parent or legal guardian who accepts these Terms on behalf of the minor. By making a Booking for a minor, the parent or guardian confirms that they have the legal authority to do so and accepts full responsibility for the minor's participation in the Session.

13.2Riding School safeguarding obligations

Where a Riding School offers Sessions that involve participants under the age of 18, the Riding School must: (a) ensure all staff and instructors who have unsupervised access to minors hold a current enhanced DBS (Disclosure and Barring Service) check; (b) comply with all relevant safeguarding legislation and British Horse Society safeguarding guidelines; (c) have a documented safeguarding policy; and (d) provide evidence of the above upon request by TROTTR.

13.3Supervision

Where Sessions are offered to unaccompanied minors, the Riding School is responsible for ensuring adequate supervision throughout the Session. TROTTR is not responsible for the supervision of minors at Riding School premises.

13.4Age restrictions

Riding Schools are responsible for setting and enforcing appropriate minimum age restrictions for their Sessions. Where age restrictions are specified in a listing, Bookings made in breach of those restrictions are the responsibility of the booking party. TROTTR does not verify the age of Riders at the time of Booking.

16.1TROTTR's intellectual property

The Platform, including its design, software, technology, trade marks, logos, and all content created by TROTTR, is owned by or licensed to TROTTR and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Platform without TROTTR's prior written consent.

16.2User content licence

By submitting Content to the Platform (including school descriptions, photographs, pricing information, and reviews), you grant TROTTR a non-exclusive, worldwide, royalty-free, perpetual licence to use, display, reproduce, distribute, and modify that Content for the purposes of operating and promoting the Platform. You warrant that you own or have the right to use all Content you submit and that it does not infringe any third-party intellectual property rights.

16.3Removal of content

TROTTR reserves the right to remove any Content that, in its reasonable opinion, violates these Terms, infringes third-party rights, is inaccurate or misleading, or is otherwise inappropriate for the Platform.

16.4Feedback

Where you provide TROTTR with feedback, suggestions, or ideas regarding the Platform, you grant TROTTR a perpetual, irrevocable, royalty-free licence to use such feedback for any purpose without restriction or compensation to you.

17.1Legal basis for unclaimed listings

TROTTR may list Riding Schools on the Platform using publicly available information (including business name, location, contact details, and services offered) without the prior consent of those schools. This practice is lawful under UK law and consistent with the approach taken by major online directories, search engines, and review platforms. The legal basis for processing this data is TROTTR's legitimate interests in building a comprehensive equestrian discovery platform.

17.2Accuracy of unclaimed listing information

Information displayed in Unclaimed School listings is sourced from publicly available data and may not be current or accurate. TROTTR does not warrant the accuracy of Unclaimed School listings. Riding Schools that discover inaccuracies in their Unclaimed listing may claim and correct their listing by registering an Account or contacting TROTTR at hello@trottr.co.uk.

17.3Right to request removal

An Unclaimed School may request removal of its listing from the Platform by contacting TROTTR at hello@trottr.co.uk. TROTTR will process such requests within 10 business days. Removal of an Unclaimed listing does not prevent TROTTR from subsequently relisting the school using updated publicly available information.

17.4No commercial relationship

The presence of an Unclaimed School listing on the Platform does not create any commercial, contractual, or agency relationship between TROTTR and the listed Riding School. No Commission is owed on enquiries or bookings made directly with an Unclaimed School as a result of its presence on the Platform.

17.5Demand signal notifications

TROTTR may send automated notifications to Riding Schools whose contact information is publicly available, informing them of rider interest in their school on the Platform. These notifications are sent in TROTTR's legitimate commercial interest. Riding Schools may opt out of receiving such notifications by contacting hello@trottr.co.uk.

18.1TROTTR's data responsibilities

TROTTR processes personal data in accordance with UK GDPR, the Data Protection Act 2018, and TROTTR's Privacy Policy (available at trottr.co.uk/privacy). By using the Platform, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy. TROTTR is registered as a data controller with the Information Commissioner's Office (ICO registration number: TBD).

18.2Riding Schools as data controllers

Riding Schools act as independent data controllers in respect of personal data they hold about their clients, including Rider data exported or managed through the Platform. Riding Schools are responsible for complying with all applicable data protection legislation in respect of their own data processing activities. TROTTR is not responsible for a Riding School's compliance with data protection law.

18.3Rider data shared with Riding Schools

When a Rider makes a Booking, TROTTR will share the Rider's name, email address, phone number, and any relevant session information with the booked Riding School for the sole purpose of fulfilling the Booking. Riding Schools must not use Rider data for any purpose other than delivering the booked Session and communicating regarding that Booking, and must not share Rider data with third parties without the Rider's consent.

18.4Prohibition on off-platform marketing

Riding Schools must not use Rider contact information obtained through the Platform to send unsolicited marketing communications. Use of Platform-derived Rider data for direct marketing without TROTTR's consent and the Rider's opt-in is a breach of these Terms and may constitute a breach of UK GDPR, for which the Riding School bears sole responsibility.

19.1Ownership of dashboard data

Data entered by a Riding School into the Health and Safety Dashboard remains the property of the Riding School. TROTTR acts as a data processor in respect of this data, processing it on behalf of and at the direction of the Riding School as data controller.

19.2TROTTR's use of dashboard data

TROTTR may use anonymised and aggregated data from the Health and Safety Dashboard for the purposes of: (a) providing benchmarking and analytics services to Riding Schools; (b) developing and improving the Platform; and (c) conducting discussions with insurance providers and industry bodies regarding equestrian sector risk data. TROTTR will not sell individual Riding School's identifiable safety data to third parties without that school's explicit consent.

19.3Dashboard data and legal proceedings

Riding Schools should be aware that data stored in the Health and Safety Dashboard may be subject to disclosure in legal proceedings, including personal injury claims and regulatory investigations, in the same way that paper safety records would be disclosable. The existence of entries in the Dashboard, and any gaps in those entries, may be relevant to the assessment of liability in the event of an accident or incident. TROTTR cannot prevent disclosure of dashboard data where required by law or court order.

19.4No warranty regarding data accuracy

TROTTR is not responsible for the accuracy, completeness, or reliability of data entered by Riding Schools into the Health and Safety Dashboard. TROTTR does not audit, verify, or validate Dashboard entries. Riders should not rely on the existence of Dashboard entries as evidence that a Riding School has maintained adequate safety standards.

19.5Data retention and export

Riding Schools may export their Health and Safety Dashboard data at any time in PDF or CSV format. Upon termination of a Riding School's Account, TROTTR will retain Dashboard data for a period of 7 years for legal and compliance purposes, after which it will be permanently deleted unless a longer retention period is required by law.

20.1Termination by User

Riders may close their Account at any time by contacting hello@trottr.co.uk. Riding Schools may terminate their use of the Platform by giving 30 days' written notice to TROTTR. Termination does not affect any Bookings already confirmed at the time of termination, which must be honoured unless otherwise agreed.

20.2Suspension or termination by TROTTR

TROTTR reserves the right to suspend or terminate any Account, with or without notice, where TROTTR reasonably believes that the User has: (a) breached any provision of these Terms; (b) provided false or misleading information; (c) engaged in fraudulent or illegal activity; (d) caused harm or risk of harm to any other User; (e) failed to maintain required insurance or qualifications; or (f) repeatedly cancelled Bookings without reasonable cause.

20.3Effect of termination

Upon termination of a Riding School's Account: (a) the school's listings will be removed from the Platform; (b) no new Bookings can be made; (c) confirmed Bookings that have not yet taken place will be cancelled and Riders entitled to a full refund; (d) any outstanding Commission owed to TROTTR becomes immediately payable; and (e) any outstanding school payout will be processed within 30 days, subject to resolution of any pending disputes.

20.4Survival

Clauses 9 (commission obligations on active bookings), 11 (liability), 16 (intellectual property), 18 (data protection), 19 (dashboard data), 21 (limitation of liability), 22 (indemnification), 23 (dispute resolution), and 25 (governing law) survive termination of these Terms.

21.1TROTTR's role as intermediary

TROTTR operates as a technology intermediary between Riders and Riding Schools. TROTTR does not deliver equestrian services and is not responsible for the acts, omissions, negligence, or misconduct of Riding Schools or their staff, horses, or facilities.

21.2Exclusion of consequential loss

To the fullest extent permitted by applicable law, TROTTR excludes all liability for: (a) indirect, consequential, or special losses; (b) loss of profits, revenue, data, goodwill, or anticipated savings; (c) losses arising from the acts or omissions of Riding Schools; (d) losses arising from the behaviour of horses during Sessions; (e) losses arising from a Rider's failure to disclose relevant health or ability information; and (f) losses arising from technical failures of third-party payment processors or other service providers.

21.3Cap on TROTTR's liability

Where TROTTR is found liable to a User for any cause whatsoever, TROTTR's total aggregate liability to that User shall not exceed the greater of: (a) the total Commission paid to TROTTR by the relevant Riding School in the 12 months preceding the event giving rise to the claim; or (b) £500 (five hundred pounds).

21.4Exceptions

Nothing in these Terms excludes or limits TROTTR's liability for: (a) death or personal injury caused by TROTTR's negligence; (b) fraud or fraudulent misrepresentation by TROTTR; (c) any liability that cannot be excluded or limited by applicable law; or (d) any liability under the Consumer Rights Act 2015 where applicable.

21.5Platform availability

TROTTR does not guarantee that the Platform will be available at all times or free from errors, interruptions, or security breaches. TROTTR will use reasonable endeavours to maintain Platform availability but accepts no liability for losses arising from Platform downtime or technical failures.

22.1Rider indemnity

Riders agree to indemnify and hold harmless TROTTR, its directors, employees, and agents from and against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from: (a) a breach of these Terms by the Rider; (b) the Rider's use of the Platform; (c) any false or misleading information provided by the Rider; or (d) the Rider's actions at a Riding School's premises.

22.2Riding School indemnity

Riding Schools agree to indemnify and hold harmless TROTTR, its directors, employees, and agents from and against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from: (a) a breach of these Terms by the Riding School; (b) the Riding School's delivery of or failure to deliver any Session; (c) any injury, death, or loss suffered by a Rider during or in connection with a Session; (d) the Riding School's failure to maintain required insurance, qualifications, or licences; (e) the Riding School's breach of applicable health and safety legislation; (f) any false or misleading information in the Riding School's listing; or (g) any claim brought against TROTTR by a Rider or third party arising from the Riding School's acts or omissions.

23.1Between Riders and Riding Schools

Disputes between Riders and Riding Schools regarding the quality, delivery, or cancellation of Sessions should be resolved in the first instance directly between the parties. TROTTR may, at its discretion, assist in facilitating communication between the parties but is not obliged to adjudicate disputes or provide compensation on behalf of either party.

23.2Dispute process

To raise a formal dispute, the complaining party should email TROTTR at hello@trottr.co.uk with the subject line 'Booking Dispute', including the Booking reference, the nature of the dispute, and the outcome sought. TROTTR will acknowledge receipt within 2 business days and aim to provide an initial response within 10 business days. TROTTR's decision in respect of Commission, refund eligibility, and Platform access is final.

23.3Disputes between User and TROTTR

Where a User has a dispute with TROTTR directly, the User should contact hello@trottr.co.uk in the first instance. If the dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation through the Centre for Effective Dispute Resolution (CEDR) before commencing legal proceedings.

23.4Consumer rights

Nothing in this Clause affects the rights of consumers under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

26.1Entire agreement

These Terms, together with TROTTR's Privacy Policy and any additional terms notified to you in respect of specific services, constitute the entire agreement between you and TROTTR with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.

26.2Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

26.3Waiver

TROTTR's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach.

26.4Assignment

TROTTR may assign or transfer its rights and obligations under these Terms to any successor entity or in connection with a merger, acquisition, or sale of substantially all of TROTTR's assets, without your consent. You may not assign your rights or obligations under these Terms to any third party without TROTTR's prior written consent.

26.5Force majeure

TROTTR shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond TROTTR's reasonable control, including natural disasters, pandemic, government action, or failure of third-party infrastructure providers.

26.6Third party rights

These Terms do not create any rights in favour of third parties under the Contracts (Rights of Third Parties) Act 1999, except that Riding Schools and Riders may each rely on the indemnification provisions in Clause 22 as if they were named therein.

26.7Language

These Terms are written in English. Any translations provided are for convenience only and the English version prevails in the event of any inconsistency.

26.8Notices

Any formal notice required under these Terms must be in writing and sent by email to hello@trottr.co.uk (for notices to TROTTR) or to the email address associated with your Account (for notices to Users). Notices are deemed received on the next business day following transmission, provided no delivery failure notification is received.